Community Connections for Health Care

< Return to blog list

Maximize Your Resources - Part IV of IV

by Joan Bachman

 People - Time - Money - Information

The Only Place You Find "Success" before "Work" is in the Dictionary.
Survival and growth of an organization relies on effective use of available assets.


A successful organization maintains accurate business records and promotes healthy communication.

Legal Documents

a. Describe legal documents and authority for access.
b. Maintain legal documents securely, whether hard copy or digitized.
c. Establish and implement policies for retention of records.
d. Comply with regulatory and insurance carrier suggestions for backup and audits.
e. Limit access to legal documents based on authority and responsibility.

Communication Systems

a. Communication may be spoken, written, computerized, or pictorial/graphic.
b. Establish and implement policies and responsibility for each segment of communication (Business, Client, Public, and Advertisement/Promotion) based on regulatory requirements.
c. Communicate openly with staff. Secrets breed distrust; informed staff support the Mission.
d. Describe confidentiality requirements.
e. Define how social media may be used for business and personal purposes.

Physical Messages

a. Maintain your capital assets to demonstrate self-respect and contribution to the community.
b. Expect clients and staff to be clean and neatly dressed.
c. Control noise levels within the building.
d. What you are doing speaks so loudly I can’t hear what you are saying.

About the Author

Joan Bachman

Joan Bachman is a Registered Nurse, Licensed Nursing Home Administrator, Registered Health Information Technician, and Faith Community Nurse. She earned a Bachelor of Science degree in Business Administration. Joan has experience as a Nurse, Administrator, Developer, Trainer, Grant Writer, and served as Administrator of SD State Survey Agency. She has consulted with health care facilities and nonprofit organizations and presented leadership training. Joan is the author of Guidebook for Assisted Living Facilities and Senior Service Providers and Guidebook for Physician Services in the Nursing Facility, and she has published in professional journals.

Leave a Comment